Drop-Off and Pick-Up Times
All check in and check out times must be scheduled in advance, and within a 30 minute window. We understand that traffic, flights, life, etc., all play a part in our daily routine, so we will work with you to get as close to a scheduled time as reasonably expected.
While we do allow for afternoon and evening drop offs, we prefer to have our guests arrive as early as possible. Dogs staying with us settle into their suites much better if they have had an entire day to get used to us, their surroundings, the other guests, and to basically tire themselves out from a day of play! This ensures a good night’s sleep, and they will be well rested for their day ahead.
OVERNIGHT BOARDING drop off/pick up times:
- Check In: 8:30am to 1:00pm
- Late Check In: 3:30pm to 5:30pm (no charge)
- Check Out: 8:30am to 12:00pm (noon) (included in stay)
- Late Check Out: 12:00pm to 5:30pm (fee applies)
Weekend / Holiday Hours:
- Check In: 9:30am to 1:00pm
- Late Check In: 3:00pm to 4:30pm (no charge)
- Check Out: 9:30am to 12:00pm (noon) (included in stay)
- Late Check Out: 12:00pm to 4:30pm (fee applies)
Late Check Outs are subject to a Stay and Play fee of $29+HST per guest.
Personalized Check In and/or Check Out: By appointment only; check in and out not occurring within the times listed above are subject to a $25+HST fee per incident and in addition to any late check out fees.
Please arrive at your scheduled time for check in and check out. We make every effort to ensure smooth pick up and drop offs for our clients and their dogs, and missed/late arrivals may interrupt our daily schedule. Should you happen to be arriving early or late for your appointment, we ask you to please advise us ahead of time so we may make arrangements — and to please be patient as we may be helping another guest during that time. Also, if you are unable to make your scheduled time, you may be subject to a late and/or after hours fee.
Your pet’s overnight stay includes up until 12:00pm (noon) on check out day. Should you require late check out, an additional fee of $29+HST (per guest) will be applied to your final invoice. Please ensure you have booked your check in and check out times prior to your pet’s stay.
Check in or check out times outside of these timeframes may be arranged and a $25+HST fee per incident, will be added to your invoice. Please understand that, although someone is usually on the property 24 hrs per day, these check in and check out times are in place in order to minimize the disturbance and stress to our boarding guests. Please respect these times and be as punctual as possible to arrive at your scheduled time.
Although we do have boarding available for the Christmas and New Year’s break, we do not allow check in or check out on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day (Dec 24, 25, 26, 31 and Jan 1). There are NO EXCEPTIONS to this. Between Dec 23rd and Jan 2nd, we have limited check in/out times (10:00am – 12:00pm ONLY).
If you arrive outside of your scheduled check in/out time:
Our reception area is quite cozy. We can only accommodate one check in/out at a time. While we try to schedule each guest for their own time slot, sometimes it cannot be avoided and we need to overlap. If you are early or late, we may kindly request that you wait in your vehicle until we can safely bring you and your dog(s) into the facility.
If you cannot pick up by closing time, we can sometimes arrange an after hours. personalized check out, however, please understand the these are the times that we schedule family events and personal appointments and may not be able to accommodate your request. Contact us by phone ahead of time, and we will make arrangements for either a late pick up, or the following day.
What’s with all the different times?
Tucked Inn is a small facility and very much unlike a traditional, commercial dog boarding kennel. We provide a unique environment where we are very hands on with our guests, and we are very close with our human clients as well! We work extremely hard to ensure the continued safety of our furry guests, and in order to accomplish this, our days are structured carefully, and in advance. We have scheduled (and very much needed!) nap times, and we do our best to schedule check ins and outs around this period. This minimizes the stress on our guests, and allows them to be the best dogs they can be while in our care.
Also, by scheduling check in and out times, we always know, within a small time window, when dogs are checking in and out — that way, we can be best prepared for your arrival or departure by ensuring all of our guests are either secured in their suite, or outside in the courtyard with the reception door closed. Having clients arrive unexpectedly can be difficult as there are often dogs sleeping/lounging/resting inside the building, and they are sure to greet you (and your dog!) as you arrive. We kindly ask for your cooperation by ensuring that you adhere to your scheduled times.
Or, if you prefer, take advantage of our Shuttle Service, and let us take a load off!!