We are a small family run operation, with only 11 suites available. We keep our kennel small so that we can give each of our guests as much attention as possible. We could easily expand our suites to accommodate an additional 50 dogs, but that’s not our goal. As such, our facility is set up to take a limited number of dogs, and when our bookings reach the limit, we are forced to turn away booking requests (believe me, this is something I never like doing — I do not like to turn anyone away!) Since we turn away booking requests once we reach our limit, if you cancel your reservation last minute we have had to turn away a reservation request where we could have boarded another family pet.
Additionally, we schedule our staff depending on the number of dogs expected, as well as the number of check in and check outs we have in a day. So, even when we are not fully booked, cancellations affect our daily operation.
And, of course, we are compassionate humans and understand that plans change, life happens, and sometimes we need to make exceptions to these. Our official policies are as follows:
Deposits for stays:
One night stay – Full balance payable upon booking.
Two – Four night stay – 50% deposit.
Five nights or more – 25% deposit.
Daycare – Full balance payable upon check out. No deposit required. No refunds on unused 5/10 packs.
Cancellations:
All cancellation requests must be in writing. Requests should be emailed to contact@tuckedinn.ca
Reservations cancelled more than 21 days in advance of your check in date will be issued a 50% refund of your deposit.
Reservations cancelled less than 21 days in advance of your check in date will not be issued a refund.
If you do not cancel at all, and are considered a no show, no deposit will be refunded, and the full amount of the booked stay will be payable prior to any future stays.
All cancellations and no shows are subject to review by Tucked Inn staff and may be addressed on a case by case basis.