We are a small, family run operation, with only 11 suites available. We keep our kennel small so that we can give each of our guests as much individual attention as possible. We could easily expand our facility to accommodate an additional 50 dogs, but that’s not our goal. As such, our facility is set up to take a limited number of dogs, and when our bookings reach the limit, we are forced to turn away booking requests (believe me, this is something I never like doing). Since we turn away booking requests once we reach our limit, if you cancel your reservation last minute we likely have had to turn away a reservation request where we could have boarded another family pet.
Additionally, we schedule our days and staff depending on the number of dogs expected, as well as the number of check in and check outs we have in a day. So, even when we are not fully booked, cancellations affect our daily operation.
And, of course, we are compassionate humans who value our relationships with our clients, and understand that plans change, life happens, and sometimes we need to make exceptions to these. Our official policies are as follows:
Deposits for stays:
One night stays – Full balance, non-refundable, payable upon booking.
Two to four night stays – 50% deposit.
Five nights or more – 25% deposit.
Drop In – Full balance payable upon check out. No deposit required.
All deposits MUST be received before the booking is considered confirmed. All reservations are on a first-come, first-served basis, and if your deposit is not received, you will risk losing the reservation.
Cancellations / Shortened Stays:
New customers who cancel their first reservation or existing customers who cancel more than two times in a 12 month period may be removed from our boarding program and may no longer be eligible for future stays.
All cancellation requests must be in writing. Requests should be emailed to contact@tuckedinn.ca
Reservations cancelled by the client more than 21 days in advance of your check in date will be issued a 50% refund of your deposit.
Reservations cancelled 21 days or less, in advance of your check in date, will not be issued a refund.
If you do not cancel at all, and are considered a no show, no deposit will be refunded, and the full amount of the booked no-show stay will be payable prior to any future stays. Additionally, all future stays will be payable in advance regardless of the length of stay. Two no-shows will result in removal from our boarding program.
Cancellations initiated by Tucked Inn will be issued a full refund of any deposits.
All cancellations and no shows are subject to review by Tucked Inn staff and may be addressed on a case by case basis.
If you change your reservation to reduce the number of days booked with less than 7 days notice, you will be charged the lesser of $50 or the amount booked and not used.
It is not unusual for trip plans to change at the last minute. However, please understand that we carefully schedule bookings for you and our other clients. Therefore, there are NO REFUNDS OR CREDITS for early returns or last minute changes to our overnight boarding services.