Would we be able to make an appointment to see your place?
Absolutely! … we have visits Sunday through Thurs between 1:00 and 3:00 pm. Just send us a note, or give us a call at 905-349-3679 to let us know when you would like to come by and see our facilities and we can set it up!
Do you have adjustable pens so a family of 3 dogs could be together?
The suites are not adjustable, however, we have three large Premium Suites that can comfortably accommodate three dogs (depending on size). We also have a 600 sq ft Studio Suite that’s basically their own studio apartment (we even sleep with them at night!)
Do you have a big run for doggie day care?
We currently have a ‘comfortable’ sized outdoor run, and have plans to complete a much larger space in the fall of this year Give us a call at 905-349-3679 or drop us a line and know what breed of dogs you have and we can give you a better idea of how we can accommodate them
How many dogs are in your daycare program?
We limit the number of daycare doggies so we can give them the attention and focus they deserve. The maximum number of daycare dogs we can accommodate at this time is six. Daycare must be booked in advance as we cannot accept drop ins at this time.
Are daycare dogs kennelled or outside all day?
Our daycare guests (8:00 am – 6:00 pm) receive a balanced day of both outside play and indoor rest/nap times, depending on their individual needs. We provide them with our luxury suites for much needed breaks and downtime, they enjoy multiple trips outside in the run for playtime and “business trips,” and they receive one leashed walk per day in the surrounding areas and/or on our property.
What are your rates?
We have many different options to suit you and your pets’ individual needs. Please see our Rates page for detailed information.
Do you accept ‘aggressive’ dogs?
Unfortunately we cannot accommodate ‘aggressive’ dogs for the safety of both our staff and our guests. If you dog has behavioural issues, we can set up a time to meet and assess the dog individually. Dogs with anxiety or fear aggression can be accommodated, but it truly is a case by case basis. Contact us to discuss this further.
What should I bring when I check in my pet for overnight boarding?
We have a welcome package that will be sent to you upon booking your pets’ stay with us. For for reference purposes, we suggest the following:
- Vaccination records (these may be emailed ahead of time, or brought with you upon check in)
- Any medications and/or supplements with detailed instructions
- Regular food in a resealable bag or container with your pets’ name(s) and feeding instructions written on the packaging
- A familiar blanket (or sweater, or pillow); we provide your pet with a clean, comfortable blanket
- Your pets’ bed; we do rent premium, luxury beds for daily/nightly use, but if you prefer to bring your pets’ personal bed, that’s okay too!
- Toys — we request no more than two toys be brought with your pet; and please, no favourite toys! We cannot guarantee they will not be destroyed
- Leash and/or harness; your pet will receive at least one leashed walk per day
- Emergency contact information; we will ask for an emergency contact while your pet is in our care in the event we cannot reach you
How far in advance do I need to make reservations?
We recommend calling at least one month in advance for major holidays and summer weekends. We are able to accommodate last minute requests on most occasions, however, March and August are our busiest months and oftentimes need to be booked 60 days in advance. Please note that we require deposits for all stays. Please visit Deposits and Cancellations for more information.
Do you charge a fee for administering medicine?
The short answer is, No! … We are here to care for your pet, and medicine is just as important as food. All medication must be clearly labeled with your pets’ name(s) and dosage. If your pet’s medication protocol is extensive or complex, we may ask a small daily fee for administration. We have had guests stay that require up to 18 administrations per day of various pills, drops, creams, etc. This is an example of when we would add a surcharge, however, one or two prescriptions/supplements added to their day is not subject to any fee.
Please be sure to bring enough for the duration of your pet’s stay. If we do not have enough medication to provide for your pet, we will require a release form for your veterinarian to dispense a refill, which will be picked up by our staff. There is a $75 charge to do this. Please note that we do not administer injected medicine at this time!
How often will my pet visit the outdoor Courtyard?
We try to let your pet out into the Courtyard (run) as often as possible. We are a highly social facility, and if our guests are agreeable, most of them interact with each other outside for most of the day. If there are a few that are not as social as the rest, we have our guests on a rotation, and each dog will enjoy plenty of outside time either alone, or with a family member. On nicer days, there is usually someone in the Common Area and the door to the Courtyard is open. If your pets’ behaviour allows, they will spend much of their day lazing on the couch with as much indoor/outdoor access as they desire. There are no set numbers on how often our guests go out, but it’s usually more than a dozen times per day.
Do I need to bring food for my pet?
Yes please! Changing a dogs’ food suddenly can cause gastric upset. That, coupled with their potential anxieties about staying in a new setting can spell disaster. Please bring enough of your pets’ regular food to last their entire stay plus an additional 1-2 days. When they stay with us, they may be getting more exercise than they are used to, and their appetite may be increased. Oftentimes, they may require a few more calories than they are used to. Unless they have a slow feed, or other special bowl, please leave bowls at home. We provide all the necessary bowls for water and food. Our bowls are made of stainless steel and are collected, washed and sanitized daily.
RAW FEEDERS: We support raw feeding! All food for each of your pets meals must be individually portioned and packaged. It is to be labelled with the date to be fed, which meal and which dog. Again, please do not bring any bowls. If your pet has a feeding mat for raw food, please bring it with you and we will santize after each meal. Please note that IF YOUR RAW FOOD IS NOT PORTIONED before your arrival, there will be a minimum charge of $5 per meal added to your invoice for us to portion the meal.
What vaccinations does my pet require?
1) RABIES: Due to regulations set forth by the Department of Health, our facility requires that each pet owner provide proof of vaccination for rabies. This vaccination must be up to date based on the duration stated on the vaccine label (eg. Imrab3 and Miral 3 is = 3 yr vaccine). Most rabies vaccines administered by veterinary clinics are 3 year vaccines unless stated on the label.
In the event that your pet cannot be vaccinated due to a reaction or due to health conditions which prohibits it from being vaccinated safely (vaccine manufacturers recommend only vaccinating healthy animals) we ask that you provide a health certificate from your veterinarian stating why your pet cannot receive vaccinations and to confirm that the dog does not appear to have any communicable ailments within 1 week boarding your pet at our facility.
Puppies under 16 weeks of age do not require Rabies vaccinations.
2) DHPP vaccination (Distemper, Hepatitis, Parvovirus, Parainfluenza): We require proof that the dog has received ONE DHPP vaccination for the lifetime of the pet. This vaccination is not required by law.
3) BORDETELLA: This vaccine is optional and we recommend that clients speak to their veterinarian and decide for themselves. If they choose to vaccinate we prefer it to be at least 4-6 weeks prior so that immunity is not in a compromised state while boarding. If it’s close to the boarding stay we suggest not vaccinating. Being vaccinated against Bordetella is not a guarantee that your pet will not contract bordatella much like receiving the flu shot does not guarantee you will not contract the flu.
4) PUPPIES: We require that new puppies have a FECAL test completed at the veterinarian showing negative for parasites for puppies or newly acquired (1 month or less) dogs.
Alternatives: In the event that your pet cannot be vaccinated but you are concerned about the potential for your pet to contract a communicable disease, we recommend that you consult with your veterinarian regarding blood titers. This form of testing involves blood tests which are performed to check your pets level of immunity. This is a great alternative for those who are hesitant to have their pets vaccinated due to past reactions or are concerned with over-vaccination.
WE DO NOT RECOMMEND THAT CLIENTS VACCINATE THEIR DOGS IMMEDIATELY PRIOR TO STAYING WITH US. We prefer a 4-6 week time lapse prior to boarding so that your pets immune system is not compromised while they stay with us.
If you do not vaccinate your pet, please contact us to discuss further. Just because you do not choose to vaccinate, does not mean your pet isn’t welcome at Tucked Inn Kennels!!