Would we be able to make an appointment to see your place?
Our “Meet & Greets” are scheduled between 10:00am – 12:30pm and 4:00pm – 5:00pm Monday thru Friday, and 10:30am – 12:30pm on weekends.
Just send us a note, or give us a call at 905-349-3679 to let us know when you would like to come by and see our facilities and we can set it up!
Do you have adjustable pens so a family of 3 dogs could be together?
The suites are not adjustable, however, we have two large Premium Suites that can comfortably accommodate three large dogs (depending on size). We also have a 600 sq ft Studio Suite that’s basically their own studio apartment (we even sleep with them at night!)
Do you have a big run for doggie day care?
We currently have a very comfortable sized outdoor run that allows us to closely monitor the interactions and behaviour of all of our guests. It provides plenty of space for exercise and activities.
How many dogs are in your daycare program?
We no longer have a general Daycare program at our facility. Our daycare (Drop In) is based on availability, reserved exclusively for our regular overnight guests and for dogs who we are easing into our facility in preparation for an overnight stay. All Drop In visits must be booked in advance as we are unable to accommodate unexpected guests.
Are daycare dogs kennelled or outside all day?
Our daycare program (Drop In) is subject to availability, reserved exclusively for our regular overnight guests and for dogs who are part of an ‘ease in’ to prepare for an overnight stay. We no longer provide a general Daycare program.
All Drop In guests receive a balanced day of both outside play and indoor rest/nap times, depending on their individual needs. We provide them with one of our luxury suites for much needed breaks and downtime, and they enjoy multiple trips outside in the Courtyard for playtime and “business trips.”
What are your rates?
We have many different options to suit you and your pets’ individual needs. Please see our Rates page for detailed information.
Do you accept ‘aggressive’ dogs?
Unfortunately we cannot accommodate ‘aggressive’ dogs for the safety of both our staff and our guests. If you are concerned that your dog may have behavioural issues, we can set up a time to meet and assess the dog individually.
Dogs that have been trained in personal protection, attack or any other form of sentry dog training is not permitted. Livestock Guardian Dogs (LGD), or working dogs and/or breeds, will need to be assessed individually.
Dogs with anxiety or fear aggression are categorized differently than ‘aggressive’ and, therefore, may be accommodated; but it truly is on a case by case basis. Contact us to discuss this further.
What should I bring when I check in my pet for overnight boarding?
We have a welcome package that will be sent to you upon booking your pets’ stay with us. It will include all the things to bring, and things to leave at home. For quick reference purposes, we suggest the following:
- Vaccination records (these may be emailed ahead of time, or brought with you upon check in)
- Any medications and/or supplements with detailed instructions
- Regular food in a resealable bag or container with your pets’ name(s) and feeding instructions written on the packaging
- A familiar blanket (or sweater, or pillow); we provide your pet with a clean, comfortable blanket
- Your pets’ bed; we do provide clean blankets in the suites for daily/nightly use, but if you prefer to bring your pets’ personal bed, that’s okay!
- Toys — we request no more than two toys be brought with your pet; and please, no favourite toys! We cannot guarantee they will not be destroyed
- Leash and/or harness
- Emergency contact information; we will ask for an emergency contact while your pet is in our care in the event we cannot reach you
How far in advance do I need to make reservations?
We recommend calling at least one month in advance for major holidays and summer weekends. We are usually able to accommodate last minute requests, however, the months of March, August and December are our busiest months and oftentimes need to be booked months in advance.
Please note that we require deposits for all stays. Please visit Deposits and Cancellations for more information.
What forms of payment do you accept?
We accept cash, Interac e-Transfer, Interac Debit (maximum $100 transaction only) and major credit cards.
Do you charge a fee for administering medicine?
The short answer is, No! … We are here to care for your pet, and medicine is just as important as food, exercise and hugs. All medication must be clearly labeled with your pets’ name(s) and dosage. However, if your pet’s medication protocol is extensive or complex, we may ask a small daily fee for administration. We have had guests stay that require up to 18 administrations per day of various pills, drops, creams, etc. This is an example of when we would add a surcharge, however, one or two prescriptions and/or supplements added to their day is not subject to any fee.
Please be sure to bring enough for the duration of your pet’s stay. If we do not have enough medication to provide for your pet, we will require a release form for your veterinarian to dispense a refill, which will be picked up by our staff. There is a $75 charge to do this. Please note that we do not administer injected medicine at this time!
How often will my pet visit the outdoor Courtyard?
We try to let our guests out into the Courtyard (run) as often as possible. We are a highly social facility, and if our guests are agreeable, most of them interact with each other outside for most of the day. If there are a few that are not as social as the rest, we have our guests on a rotation, and each dog will enjoy plenty of outside time either alone, or with a family member.
On nicer days, there is usually someone in the Common Area and the door to the Courtyard is open. If your pets’ behaviour allows, they will spend much of their day lazing on the couch with as much indoor/outdoor access as they desire. There are no set numbers on how often our guests go out, but we would estimate it to be no less than a dozen times per day.
Do I need to bring food for my pet?
Yes, please! Changing a dogs’ food suddenly can cause gastric upset. That, coupled with their potential anxieties about staying in a new setting can spell disaster. Please bring enough of your pets’ regular food to last their entire stay plus an additional 3-4 meals. When they stay with us, they may be getting more exercise than they are used to, and their appetite may be increased. Oftentimes, they may require a few more calories than they are used to. Unless they have a slow feed, or other special bowl, please leave bowls at home. We provide all the necessary bowls for water and food. Our bowls are made of stainless steel and are collected, washed and sanitized daily.
If you do not provide enough food for your pet, we have quality breed/size appropriate food on hand and your pet will certainly not go hungry. Should we have to provide your dog with meals, there will be a charge of $4+HST, per feeding, added to your invoice.
Please do not bring food in plastic grocery bags. Sealed Ziploc bags, plastic containers or anything that is sealed is fine. Please include feeding instructions either in or on the bag.
Our mealtimes are approximately 7:30am – 9:00am and 4:30pm – 6:00pm, depending on the number of guests we have staying with us and dietary requirements. We do not feed any time after 6:00pm (except for treats and special needs) as tummies are full and the dogs are settled and relaxed after a good play day.
Please note that complex feeding schedules/protocols may be subject to an additional fee.
Yes, we support (and encourage!) raw feeding. All food for each of your pets meals must be individually portioned and packaged. Unless the meals are commercially packaged and portioned (each meal is the same), it is to be labelled with the date to be fed, which meal and which dog. For example, “Marley Jones, Sept 3rd – AM.” By portioning and labelling the food in this way your pet receives their food in a proper portion at the correct time. Again, please do not bring any bowls. If your pet has a feeding mat for raw food, please bring it with you and we will sanitize after each meal.
Please note: IF YOUR RAW FOOD IS NOT PORTIONED before your arrival, there will be a minimum charge of $5+HST per day added to your invoice for us to portion (weigh/measure) the meal. Should you not bring enough raw food, we do have 100% certified meats including Beef, Lamb, Chicken, Turkey, Fish, Rabbit and more with no other grains or additives, available for your pet. Our raw food supplier provides us with meats that are all locally sourced from butchers and farms. Our raw food prices range from $4.00 – $5.00 per pound.
What vaccinations does my pet require?
Please note that these requirements may differ from the recommended vaccination schedule from your veterinarian. Each pet is an individual and as such, has individual needs. If you have any questions or concerns, please do not hesitate to contact us!
Due to regulations set forth by the Department of Health, our facility requires that each pet owner provide proof of vaccination for rabies. This vaccination must be up to date based on the duration stated on the vaccine label (eg. Imrab3 and Miral 3 is = 3 yr vaccine). Most rabies vaccines administered by veterinary clinics are 3 year vaccines unless otherwise stated.
DHPP VACCINATION (DISTEMPER, HEPATITIS, PARVOVIRUS, PARAINFLUENZA)
We require proof that the dog has received at least ONE DHPP vaccination for the lifetime of the pet. We do not require that your pet is revaccinated annually. This vaccination is not required by law.
BORDETELLA (AKA “KENNEL COUGH”)
We do NOT require the bordetella vaccine for your pet to stay. This vaccine is optional and we recommend that clients speak to their veterinarian and decide for themselves. If you choose to vaccinate against bordetella we REQUIRE it to be a minimum of FOUR weeks prior to your pet’s stay. If it is close to the boarding stay we recommend not vaccinating. Being vaccinated against Bordetella is not a guarantee that your pet will not contract bordatella — much like receiving the flu shot does not guarantee you will not contract the flu. Kennel cough is not a vaccine preventable disease.
World-renowned vaccination scientist, Dr. Ronald Schultz, says [emphasis is mine]: “Many animals receive “kennel cough” vaccines that include Bordetella and CPI and/or CAV-2 every 6 to 9 months without evidence that this frequency of vaccination is necessary or beneficial. In contrast, other dogs are never vaccinated for kennel cough and disease is not seen. CPI immunity lasts at least 3 years when given intranasally, and CAV -2 immunity lasts a minimum of 7 years parenterally for CAV-I. These two viruses in combination with Bordetella bronchiseptica are the agents most often associated with kennel cough, however, other factors play an important role in disease (e.g. stress, dust, humidity, molds, mycoplasma, etc.), thus kennel cough is not a vaccine preventable disease because of the complex factors associated with this disease. Furthermore, this is often a mild to moderate self limiting disease. I refer to it as the ‘Canine Cold.’”
Monahan Jordan, P. (2012 July 21) Bordetella: Does Your Dog Need the Kennel Cough Vaccine? Retrieved from http://www.truth4pets.org
We welcome puppies of all ages, however, we do require that they have received at least one round of core vaccines (DHPP) prior to boarding. Due to age restrictions, we do not require puppies under 6 months of age to have received a Rabies vaccine. We do not recommend vaccinating puppies for Bordetella. We may require a fecal test completed at the veterinarian showing negative for parasites for puppies or newly acquired (1 month or less) dogs.
In the event that your pet cannot be vaccinated due to a reaction or due to health concerns which prohibit being vaccinated safely (vaccine manufacturers recommend only vaccinating healthy animals), we are still able to provide your pet with boarding arrangements. We may ask that you provide a health clearance from your veterinarian stating why your pet cannot receive vaccinations and to confirm that your dog does not appear to have any communicable ailments within one (1) week boarding your pet at our facility.
In the event that your pet cannot be vaccinated, yet you are concerned about the potential for your pet to contract a communicable disease, we recommend that you consult with your veterinarian regarding blood titers. This form of testing involves blood tests which are performed to check your pets level of immunity for specific ailments. This is an acceptable alternative for those who are hesitant to have their pets vaccinated due to past reactions or are concerned with over-vaccination. Please note that these tests are still not mainstream, not all vets provide them, and they do take time to perform and obtain results. We will accept a copy of titre test results in lieu of vaccination records.
IMPORTANT NOTE ABOUT VACCINATIONS!!
WE REQUIRE A MINIMUM OF 4 WEEKS TIME LAPSE BETWEEN VACCINATIONS AND BOARDING WITH US. NO EXCEPTIONS!
Your pets immune system will be in a compromised state immediately following vaccinations and they are vulnerable to communicable diseases. Additionally, modified live vaccines can be shed from your dog for up to two weeks following vaccination, and that could place other guests in a compromising position if they are sensitive to the vaccine.
If you do not vaccinate your pet, please contact us to discuss further. Just because you do not choose to vaccinate, does not mean your pet isn’t welcome at Tucked Inn Kennels!!